Demonstrators crowd the international terminal as they protest against President Donald Trump's travel ban on refugees and citizens of seven Muslim-majority nations, at San Francisco International Airport on Jan. 29, 2017.
Around and around it went last weekend, during airport confusion and mayhem as travelers in-transit to the US were stopped in airports world-wide, affecting many US passengers with connections.
This just happened to coincide with Delta's second 'systems outage' in under six months.
"I want to apologize to all of our customers who have been impacted by this frustrating situation," said Delta CEO Ed Bastian. "This type of disruption is not acceptable to the Delta family who prides itself on reliability and customer service. I also want to thank our employees who are working tirelessly to accommodate our customers."
Boy, does that sound familiar.
But it was the widespread protests against President Trump's executive order to suspend immigration from Iraq, Iran, Libya, Somalia, Sudan and Yemen that raised the question: Will the US lose tourists who feel the US is not a desirable place to spend holidays at the moment?
There are no flights directly from the affected Muslim countries into the US. And the US big three airlines have no flights to or from the seven countries outlined in the ban. Regardless, Iran and Iraqtook steps to bar Americans.
Now, the concern is a general "knock-on" effect - that international travelers could change or postpone their planned business or vacation plans to the US.
For passengers with dual nationality, former residency or citizenship, US passports, Green Cards and valid visa holders, there are many uncertainties.
Airlines are supposed to be able to answer questions and enforce policies, but many, it seems, don't know what to do.
Tips for international travel for non-US citizens to the US: go to travel.state.gov which has up to date information on visas or other requirements.
US passengers can no longer assume that their US passport will allow travel to nearly all countries without a visa, it is always best to check with the embassy or consulate of the country you are planning to visit. After 9/11 some countries in retaliation for new restrictions imposed on their citizens to visit the US, added fees and visa requirements for US
Due to the executive order by President Trump barring citizens from several countries from entering the USA for 90 days some legal questions have occurred.
One of them is: if it (legally binding) turns out that the executive order is an unlawful/illegal act, are there any claims for compensation possible? If yes: what kind of compensation would be possible (e.g. for the flight costs, for immaterial damage)? And against who will you file a lawsuit?
I hope that also your new administration will have a focus on delay compensation issues.
Team mobility & travel
Verbraucherzentrale Bundesverband e.V.
Federation of German Consumer Organisations
Markgrafenstraße 66, 10969 Berlin
The Montreal Convention which covers claims for delay against passengers does not provide for compensation from governments.
The US government and other governments have sovereign immunity from civil suits unless there is a law which waives it. National security or immigration or visa regulations even if unfairly applied would not likely provide for a waiver.
That said if an airline were to provide misinformation to a passenger causing delay it might be liable for delay compensation IMO. Also if a dual citizen or legal US resident was unlawfully or unconstitutionally detained they might have rights under US civil rights laws. Travel insurance might in some cases provide for delay compensation.
FlyersRights.org is hoping to organize and host an international conference on airline passenger rights in June or July in Washington DC. The objective would be to train NGO representatives, government workers and attorneys who advise or represent travelers. We are looking for expressions of interest, cosponsors, and speakers.
The airlines should charge to put "carry ons" in overhead bins and not charge extra to "check" suitcases. It is a nightmare getting on planes now as everyone is fighting for overhead bin space, plus it slows down boarding. On top of that, I hate getting to my seat and finding that there is no bin space anywhere near my seat because someone has taken my real estate with all their stuff. Many times people are carrying on more than one bag (no one stops them) and cramming up the bins.
Airlines should charge one fee and allow a suitcase to be "booked" like it used to be.
D. L. Unger
I respectfully disagree with one statement in Mr. Hudson's message. Denver International Airport, a completely new airport at the time it was built - not an overhaul or expansion, was opened Feb 28th, 1995. As of 2015, Denver is the 6th busiest airport in the US and 18th busiest in the world. I would ask that he consider amending his statement.
DIA was started in 1980 and took 15 years to
Build. The existing airport Stapleton was closed and plowed under
With a housing project constructed on the site,
So there could be no competition with the
New far away from town airport.
You should post a correction: President Trump is a builder, but only if it enriches himself. That vast majority of projects that bear his name got there by licensing, not building.
I have no illusions that this president will do anything for the public good.
The FlyersRights® Insider
This week's travel-related information tips and suggestions for our readers and members.
We are commited to solutions for promoting airline passenger policies that forward first and foremost the safety of all passengers while not imposing unrealistic economic burdens that adversely affect airline profitability or create exhorbitant ticket price increases.
All American air carriers shall abide by the following standards to ensure the safety, security and comfort of their passengers:
Establish procedures to respond to all passenger complaints within 24 hours and with appropriate resolution within 2 weeks.
Notify passengers within ten minutes of a delay of known diversions, delays and cancellations via airport overhead announcement, on aircraft announcement, and posting on airport television monitors.
Establish procedures for returning passengers to terminal gate when delays occur so that no plane sits on the tarmac for longer than three hours without connecting to a gate.
Provide for the essential needs of passengers during air- or ground-based delays of longer than 3 hours, including food, water, sanitary facilities, and access to medical attention.
Provide for the needs of disabled, elderly and special needs passengers by establishing procedures for assisting with the moving and retrieving of baggage, and the moving of passengers from one area of airport to another at all times by airline personnel.
Publish and update monthly on the company’s public web site a list of chronically delayed flights, meaning those flight delayed thirty minutes or more, at least forty percent of the time, during a single month.
Compensate “bumped” passengers or passengers delayed due to flight cancellations or postponements of over 12 hours by refund of 150% of ticket price.
The formal implementation of a Passenger Review Committee, made up of non-airline executives and employees but rather passengers and consumers – that would have the formal ability to review and investigate complaints.
Make lowest fare information, schedules and itineraries, cancellation policies and frequent flyer program requirements available in an easily accessed location and updated in real-time.
Ensure that baggage is handled without delay or injury; if baggage is lost or misplaced, the airline shall notify customer of baggage status within 12 hours and provide compensation equal to current market value of baggage and its contents.
Require that these rights apply equally to all airline code-share partners including international partners.