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Wednesday, March 4, 2015

FlyersRights.org
UnFree America
March 3, 2015
What could possibly go wrong on a 30 minute flight?

Everything.

In a throwback to the bad old days pre-2007, passengers were stranded for nine hours aboard an American Airlines flight grounded at Dallas-Fort Worth International Airport last Friday.

Yet, according to the airline, the nine-hour delay did not violate the Department of Transportation's three-hour limit because the plane was not actually held on the tarmac.

FlyersRights, the pre-eminent airline passenger rights organization, is appalled about AA circumventing our 3-Hour Tarmac Rule.

We are aware that the Department of Transportation, who published the rule to protect the flying public from extremely long tarmac delays, left a loophole that is now harming consumers who fly on commercial airlines in the United states.

That loophole is that 'Gate Time', which is not included in 'Tarmac Time' for purposes of following the rule. Consumers do not know the difference.

If they are not given the opportunity to deplane after 3 hours, any time stuck in a plane whether it's at the gate or pushed back in the penalty box should be considered Tarmac Time.

DVT Dangers

According to a study by the World Health Organization (WHO) the chances of blood clots doubles when passengers are seated more than 3 hours.  Being confined for 9 hours with passengers being told to stay in their seats often with seat belts fastened was a common practice by airlines causing a health danger before enactment of the 3-Hour Rule. 

  Investigation Required

The DOT and Congress through the GAO needs an expedited investigation not only of this flight, but more generally:

-Why American Airlines (AA) apparently failed to have adequate de-icing facilities at its main hub in Dallas, known for ice storms in winter,

-Whether AA has been claiming this 'at-the-gate' loophole to avoid fines for holding passengers over 3 hours on other flights, 
-Why AA has been allowed to redefined 'Acts of God' in its contract of carriage to include anything and everything along with matters within its control so it can avoid giving vouchers for hotels and meals to stranded passengers,

-Whether AA intentionally  failed to bring in more personnel and equipment to minimize expenses and virtually shut down its customer service phone lines during even the mildest storms this winter (listen here to AA's 'help line' customer service) causing passengers to be stranded for up to 3 or 4 days,

-Whether AA flight crew threatened and intimidated passengers on this flight with no refunds, no baggage, no re boarding if they exercised their right to deplane,

-Whether AA flight crew knew they were going to time-out and cause further delay but hid this and otherwise provided passengers with misinformation of imminent departure to hold them on the tarmac, minimize airline liability to passengers and maximize their compensation.

Kate Hanni, founder-emeritus of FlyersRights and largely responsible for the tarmac delay rules was stuck on an AA flight for nine hours in 2006 and not given the opportunity to deplane.

She reported, "After four hours, conditions were so hellish that people were revolting after listening to screaming babies, toilets overflowing, no food or water, no ability to get off the plane.

The disintegrating set of conditions worsened until people began to threaten the pilot that they would take over the plane were he not to pull in to a gate, with or without permission from AA's management."

American Airlines Flight Delayed 9 Hours by Heavy Snow, Mechanical Problem
AA Flight Delayed 9 Hours

"The tarmac delay rules were meant to prevent this type of behavior by commercial carriers in the US. Clearly those rules have loopholes that must be closed to protect the flying public." Hanni said.

However, American Airline spokesperson
  Matt Miller insisted, " The period of time that the jet was delayed on the tarmac waiting did not exceed three hours. Because the plane was not held on the tarmac, the delays did not violate the three-hour limit set by the Department of Transportation."

Miller also said, "Passengers were allowed to exit, remaining in the gate area while crews also dealt with an air conditioning issue on board. Some passengers opted to stay on the jet." 
 

AA's statement of events is different from eyewitness testimony of a passenger on-board, Brandon Sullivan, who spoke to FlyersRights. 

He said,  "O riginally we were told we could not re-board if we got off, but eventually had a 10-15 min period we could leave to get food, but  many stayed on, though, fearing plane would leave without them."

"They limited (deplaning) to 3-5 people at a time for only about 30 mins and we were very rushed - to only go to food across from gate," Sullivan said.

FlyersRights asked Sullivan if the captain told passengers that if they deplaned they could not get back on.


Sullivan replied, "For the first 3-4 hrs yes. Then let 3-5 at a time go, but he warned the plane could go."


Others echoed this type of coersion; (The captain will announce), "You can get off the plane but you won't get your luggage or a refund." "The plane will be ready in one hour". Then one hour later... "We had an issue but it has been solved it should only be one hour." "We found another issue but it will only be about 1 more hour." "You can get off but it will be solved shortly".....and on and on and on. Been there, said one commenter on the DailyMail.


Another question was, if the weather was so extreme at DFW, then why were Delta and United still flying in and out?


Message from Kate Hanni

Over the weekend, American Airlines callously disregarded the tarmac delay rules that Flyersrights.org fought so hard for and won.  It's clear that American Airlines utilized a little known loophole in the regulation which doesn't count "gate time" as "tarmac time."  We worked hard, fought hard, and won the battle...but we didn't win the war.

If we are to get the Department of Transportation to close that loophole, and convince Congress to pass more airline passengers' rights regulations that further protect the flying public, we need your help and need it now.

We not only need our membership to call their members of Congress, write letters to their members and fax them, we desperately need donations to continue our work on your behalf.

IN the nearly 8 years that FlyersRights.org has been in action we have:

1)      Achieved the tarmac delay rule
2)      Transparency of baggage fees
3)      Full fare advertising
4)      Ban on post purchase price ticket increases
5)      Been reporting on tarmac delays to include cancelled, diverted and multiple gate return flights
6)      Required airlines to provide "no child left unbuckled" regulations ensuring infants and toddlers FAA approved seats will fit in economy class seats
7)      Twice doubled the "bumping compensation"
8)      Required mandates for airlines to post stats on chronically delayed and chronically cancelled flights
9)      Forced airports to have food and drinks for stranded passengers
10)    Forced airlines to provide snacks and water during any tarmac delay
11)    Achieved DOT enforcement and fines for violation of the tarmac delay rules

And much more!

For our work to continue we must have your help

 

Letters!  
Dear FlyersRights:

I'm a supporter for years (ever since Kate helped me get a refund from British Air several years ago for a burned out engine they took off with from Johannesburg Airport that grounded us). Thank you for doing such a great job.

I have a question about a flight I'm about to take from Los Angeles to Heathrow on American, with a connection on to Edinburgh on Virgin Atlantic.

I originally had 3.5 hours at Heathrow between flights when I originally booked them, plenty of time to get from one terminal to the other.

Last week, I got an email from American telling me they were delaying the departure time of my flight from Los Angeles by 2.5 hours, now leaving me slightly less than one hour to get from terminal 3, where the American flight arrives, to terminal 4, where the departure gate is for my Virgin flight. That's a tight squeeze as it is, since Heathrow is so big, but if my American flight has any kind of a delay there's no way I'll make the connection.

When I called American to ask what they'd do if I missed my ongoing flight, they asked if that flight was also on American.  When I said it wasn't, I was told that all my ticket obligates them to do is to get me from Los Angeles to London. That's it.   I said yes, but the ticket I bought was to get me there at 1:30 PM not 4 PM and that they're now putting me under a lot of pressure. The person I spoke to said, "There's nothing I can do about that".  End of story.

My question, if you know anything about this is, what exactly they are obligated to do if I miss that connection and there isn't another Edinburgh flight till very late or even the next day?

Any advice you can give me on how to handle this with American would be greatly appreciated.

Many Thanks,
-DB

As the airline has unilaterally changed its schedule, you should be able to get a refund from American for your flight to Heathrow if the airline refuses to change your flight without change fee or other added cost.   
Also the Montreal Convention of 1999 provides for compensation for flight delays up to about $6,000 which overrides any contrary provisions in the airline's contract of carriage.   The EU also has set compensation for flight delays by airlines.  See Europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm 

You can also complain to the DOT as to change schedules so as to cause passengers to miss connections is clearly an unfair and deceptive practice, and send us a copy.
An airline license from the FAA to provide air transportation to the public, called a certificate of public convenience, requires that it offer service on a fixed announced schedule, so changing it at will for the commercial convenience of the airline without accommodation for inconvenienced passengers would be considered a violation.
You can also check the on-time statistic for the flight you are concerned about. 
  
Thank you for your membership.  If this has been helpful, please keep us in mind for your charitable donations as Flyersrights.org depends solely on donations from the traveling public.
   
Paul Hudson, .Pres.
Flyersrights.org

To answer his question specifically, if he misses his connection due to the AA flight being late he would be entitled to the EU compensation that Paul outlined in his message.  But he may miss the connection even if the flight is on time, in which case he will not be entitled to any compensation and will likely incur charges changing or entirely rebooking his Virgin flight. 

As Paul said he is entitled to a refund from American (but not from Virgin).  His best course of action would be to change his AA flight to an earlier one or even the day before as is it a close connection and possibly not a "legal" connection.  He must go through customs and change terminals to get to the Virgin flight.  He should be able to make this change with no change fee as it is due to the AA schedule change. 

This illustrates a situation that we hear frequently on the hotline.  Connections are best booked through one airline, even if it is an interline ticket.  It should be one ticket and one itinerary.  That way if the first flight is delayed, the second flight is protected and can be rebooked with no change or rebooking fees.

Joel   

Joel J Smiler DVM
Hotline Director



Dear FlyersRights:
Thanks you for your time this morning, 
As I explained, a round trip ticket with American Airlines originating in Bogota to San Francisco was canceled due to the weather, the price was $661. We  get an email 10 hours later with a flight Bogota to Miami. We decide to buy another ticket with Continental that was $2300  to be able to catch another flight form SFo to Hong Kong. WE would  like to claim the difference between the original flight and the new one, can we?  AA is offering a full refund of the $661. 
my second question a claim I should do it by writing or by phone? 
Thank you so much for your help,
-AG 

The attached gives your rights to compensation up to $6,000.  American and other airlines blame nearly every delay on weather or air traffic control, but studies show that weather is only responsible for 7% of delays and cancellations. Airlines constantly lie about the reason for delays to avoid compensation and liability.  Most are due crew and equipment shortages and breakdowns. 
You can also file a complaint with the US DOT on their web site, and send us a copy. 
  
If this information has been helpful to you, please consider a donation to
FlyersRights.org as we depend entirely on donations and support from the flying public.
 
  
Regards, 
  
Paul Hudson, Pres. 
Flyersrights.org  

Kate Hanni, founder of FlyersRights
with Paul Hudson, President

   
  FlyersRights and Kate Hanni joined forces with Ralph Nader, 2011 in Washington, DC
Sign our Petition 
for a Passenger Bill of Rights


  
Consider making a secured donation to FlyersRights.
The loudest advocates and largest organization representing airline passengers 

Getting on a Plane? 
Put This Number in Your Phone:

Send comments and tips to Kendallc@FlyersRights.org or on Twitter@KendallFlyers.


Sunday, March 1, 2015

Travel Nightmare for Passengers Stuck on AA Plane For 9 Hours At DFW


Audio sample of AA's customer service 800 help line

Saturday, February 28, 2015

News Alert:


http://abcnews.go.com/GMA/video/american-airlines-passengers-stuck-tarmac-hours-29292410

FlyersRights.org, the pre-eminent airline passenger rights organization in the world, is appalled about yesterday’s nine hour tarmac delay at DFW airport.

We are aware that the Department of Transportation, who promulgated a rule ostensibly to protect the flying public from extremely long tarmac delays, left a loophole that is now harming consumers who fly on commercial airlines in the United states.

That loophole is that ‘Gate Time’, which is not included in 'Tarmac Time' for purposes of following the rule. Consumers do not know the difference. If they are not given the opportunity to deplane after 3 hours, any time stuck in a plane whether it’s at the gate or pushed back in the penalty box should be considered Tarmac Time.

Kate Hanni, founder-emeritus of FlyersRights.org and largely responsible for the tarmac delay rules was stuck for nine hours December 29th of 2006 on American Airlines and not given the opportunity to deplane.

She reported that, "After four hours, conditions were so hellish that people were revolting after listening to screaming babies, toilets overflowing, no food or water, no ability to get off the plane. The disintegrating set of conditions worsened until people began to threaten the pilot that they would take over the plane were he not to pull in to a gate, with or without permission from AA’s management."

The tarmac delay rules were meant to prevent this type of behavior by commercial carriers in the US. Clearly those rules have loopholes that must be closed to protect the flying public.


AA shows callous disregard, AGAIN, for the flying public

.

Thursday, February 26, 2015

Airline Passenger Compensation Rights on International Flights

Airline Passenger Compensation Rights on International Flights.pdf

Tuesday, February 24, 2015

FlyersRights.org
  Strike One!
    FlyersRights Takes Aim At Legacy Carriers

February 24, 2015

It was a big week for FlyersRights!
  

(Mark Shaver / For the LATimes)
Last Wednesday we filed a petition with the Department of Transportation demanding a cap on fees that the airlines charge for changing a flight.

As many of you know, changing a flight can be downright exploitation, especially if you're flying internationally.  

FlyersRights is arguing that the fees go way too far, and the DOT needs to change the rules.

We sent an 18-page petition to the DOT, arguing that the fees - once below $100 - have ballooned as high as $750, and we're calling for DOT to cap the fees at $100.

The agency has not weighed in on airline pricing since the industry was deregulated in 1978. However, we have a fight ahead of us since the DOT has dismissed similar petitions, including one submitted in 2012 by a Delta Airlines passenger who sought a refund or change fee waiver when an airline changes a passenger's scheduled flight.

Paul Hudson, President of FlyersRights said, "With consolidation and antitrust exemptions allowing price fixing and capacity restriction for airline alliances, 
reasonable regulation is essential.

He continued, "Many airlines now engage in unabashed rampant price gouging by charging change fees that have absolutely no relation to the cost of service and some have have announced they will continue to raise fees and fares without limit as long as they can get away with it."

As Richard Baxley, FlyersRights' staff attorney explained to USA Today, "DOT has the authority, but they've also acknowledged that in the last 36 years since deregulation, they've never exercised it, they've never denied a price or fee for being unreasonable,"  
  
A spokesperson for Airlines for America, which represents the major airlines said, "The marketplace is working, and the petition doesn't demonstrate otherwise."

So, what do you say? Is the marketplace working? Leave your comment on our Rulemaking petition at Regulations.gov.

(Docket ID: DOT-OST-2015-0031-0001)
Also, please send us your change-fee horror stories!


Wargames
U.S. Airlines Attack Gulf Rivals


Image: Crankyflier.com
 What if foreign airlines could fly within the USA?

Conventional wisdom says that every US airline would be out of business within a week, (or forced to upgrade their service).

That's a real threat for the big three airlines, Delta, United and American, an unholy alliance that recently joined forces to lobby the White House to block access by rivals based in the Persian Gulf. They cited unfair competition from Emirates, Etihad Airlines and Qatar Airways.

Deregulation of the US airlines has led to a big consolidation and fear of competition. Yet, over the last 30 years , the United States signed more than 100 open skies agreements with other countries to remove restrictions on international air travel.

Putting A Dent In Open Skies

The war of words quickly escalated, with Delta CEO Richard Anderson attributing the Gulf carriers with the 9/11 terrorism.

This prompted the CEO of Emirates, Tim Clark, to remark that US airlines can't compete because they're terrible.

The big three US airlines also claimed the Gulf carriers received more than $40 billion in subsidies from their governments since 2004, making competition with them unfair because their costs are artificially low. 

Mr. Clark retorted that it's the US carriers that are subsidized - having all been bailed out by the US government in one form or another and challenged them on where they got the $40 billion dollar number from.

BloombergView points out that the big American airlines receive antitrust immunity to form alliances  with companies like British Airways and Lufthansa to jointly set prices, share profits and schedule service on popular routes like New York to London.

These alliances helped American and European companies get around laws in both places that restrict the foreign ownership of airlines and they raise fares and airline profits by reducing competition. That is what two economists found when they studied the effect of alliances on trans-Atlantic flights between 2005 and 2011, according to a 2012 article in the Antitrust Law Journal.

In sum, the US airlines seem to be reliving the same scenario that the automakers lived in the 80's when the Japanese and Koreans began to enter the US market. Instead of putting out a better product, they're asking for the government to help them maintain their monopoly.  



Letters!

Airlines, TSA have made flying no fun

Let me count the ways why airline travel is no fun anymore. TSA inspections of luggage are now a necessary invasion of our privacy. Passengers often become sick from poorly filtered cabin air. Seat pitch is often so narrow as to not only be uncomfortable but often unhealthy. Food ... there is no food. Paying for your luggage to accompany you is ridiculous. Paying for a window seat is even more ridiculous. Boarding in numbered waves is cumbersome and irritating. Mileage plans offered by the airlines are such a joke that TV ads make fun of them, and fares are often adjusted up or down on a daily basis.

Oh, the joys of airline flight.

(Posted in the Salt Lake City Tribune 2/21/15) 


Re. Ralph Nader's letter to United CEO, Jeff Smisek

Dear FlyersRights:

Apparently Smisek either never observed or listened to Gordon Bethune, CEO of Continental, who, along with COO Greg Brenneman,  pulled the airline back from the brink of a third bankruptcy in 1995 with their famous "go forward" plan.  It's recounted in Bethune's book about it published in 1997, "From Worst to First".  Bethune replaced the infamous Frank Lorenzo, who for almost twenty years, ran the cheapest, worst airline in the business.  Continental was a horrible joke.  Bethune is quoted as saying "Anybody can make a pizza without cheese.  But who's gonna buy it?"  Bethune actually was an airline guy.  He was an airframe mechanic, a pilot, and ultimately ran the 737 Division of Boeing.  Brenneman was a financial wizard.  They made a great team and built Continental into a once again great airline.  It's about revenue from services rendered, not costs.

Smisek was hired to be Continental's General Counsel.  He is a lawyer who doesn't give a damn about employees or customers.  All he cares about is his immediate paycheck, his bonuses, and his stock options, as well as keeping his Bots of Directors happy.  He inherited the top job at Continental when Bethune, then later his successor Larry Kellner retired.  Smisek engineered the United merger secretly then shafted the City of Houston by moving the remaining corporate people to Chicago without any discussion with Houston officials beforehand.  And when Southwest Airlines proposed building a new terminal at Houston Hobby 3 years into the future to service the Caribbean and Latin America, Smisek said it would harm operations in Houston and they'd have to cut back operations at IAH. The day after Houston City Council approved the deal with Southwest over United's objections, United laid off 1200 Houston-based employees in retaliation. So much for future cutbacks.  If the new Southwest flights to Latin America were 3 years away, why was it that United needed to instantly lay off people?

The people who run United Airlines are cut from the same cloth as Frank Lorenzo.  Ruthless, bean-counting, cost-cutting, greedy, and don't really care about good service or their customers.  In the end they will pay dearly for their business stupidity.

-RC

Dear FlyersRights,

Although a long and loyal UA traveler, as you are aware, I am among several people I know who are also long and loyal UA travelers that are concerned w/the direction of UA, under Jeff.  I am going to write him this week about some of the same items Mr. Nader wrote.  Having said this, I am not surprised w/the policies he has implemented, inasmuch, as he did  the same at CO before the merger and his training is finance and economics, to the supply side, aka "trickle down" economics, aka Ronnie-the-Teflon-president-Reagan!!!! 

-MH

Dear FlyersRights,

I understand that families may now be at a disadvantage by not being able to board first.  However, they do permit them to board AFTER the first wave of passengers so that they can still obtain seating together.  They don't have to wait so long that they have to split up. I for one am glad they can no longer board first.  It was getting so bad that other passengers, including those of us willing to pay the $12.50, were at a big disadvantage.  My point was, everything isn't great with any one airline.  But if all you do is criticize, even those airlines that still give the flyer a few breaks, then who is going to listen to you?

Probably not even Congress unless you are even-handed in your approach.
Now, a description of a recent flight experience:  I've not flown Allegiant for 13 years.  Harrah's used to use them for charter flights to their casinos years ago, and I flew them on Harrah's ticket back then.  Well, I saw an ad for $33 each way from Austin to Vegas.  Of course I knew ahead of time that there would be add-ons.  I paid for my seat assignments, my carryon luggage, and early bird boarding.  In fact, on both ends I was the first person to board.  That $66 ticket ended up costing $140.00, but that was still $190 cheaper than the closest competitor.  I should add that the seats don't recline (I'm fat but short, so this doesn't bother me in the least); all beverages and snacks cost $$; but other than that I liked saving that amount of money.

This was the cheapest flight I've ever had for the distance, and I've been flying for 45 years.  The leg room was ample, even on Row 21, although the seating was narrow.  At least I didn't have to use my seat belt extender, ha!    ONE BIG DRAWBACK:  Allegiant, going all the way back to those charter flights 13 years ago and extending to today, has a policy of NOT turning on the air until well into the flight after takeoff.   Both then and now passengers were sweltering on board.  Now THAT I don't appreciate.

-RS
"You're Sitting In A Chair In The Sky!" 
Everything's+Amazing+ +Nobody's+Happy

FlyersRights' Twitter feed gets jammed with industry insiders saying quit complaining and just be AMAZED at the miracle of flight.

Did they get that from comedian Louis C.K.?
(This clip never gets old)

Link of the Week: 

Live web based flight visualizer. (Only works on (desktop) browsers):    
 
Sign our Petition 
for a Passenger Bill of Rights




Kate Hanni, founder of FlyersRights
with Paul Hudson, President

Consider making a secured donation to FlyersRights.
The loudest advocates and largest organization representing airline passengers

Getting on a Plane? 
Put This Number in Your Phone:



Send comments and tips to Kendallc@FlyersRights.org or on Twitter @KendallFlyers.


Tuesday, February 17, 2015

FlyersRights.org
Masters of DeSkies
February 17, 2015


Who's your airline employee working for?  

The trend among the airlines is to outsource as much as possible to third-party vendors, from the pilots and flight attendants at the regional jets, to the baggage handlers and ramp agents

Soon, 'virtual airlines' may be the norm, where the airlines will be mere ticket sellers, and someone else will be responsible for what happens up in the sky, or when something goes wrong.

How do you feel about flying on aircraft with outsourced maintenance? The FAA has said they do not have enough people to sufficiently inspect many maintenance companies in foreign lands.   

United was in the crosshairs of consumer advocate, Ralph Nader, on Friday. He penned a letter to CEO of United, Jeff Smisek, telling him that costs are not the issue -it's service that leads to revenues, and United is awful on that issue.  

Dear Mr. Smisek,  

Two stories have come to public attention about your airline, which invites some serious introspection by you and your fellow executives who make millions of dollars a year.


The first appeared in the January 23, 2015 edition of the Wall Street Journal titled, "Suddenly Flush Airlines Debate How to Use Cash." 


The article posed the choices: for increased services for consumers and reduced fares; for investors to cut debt and buy back stock. There was no indication of a cash dividend increase. Then this paragraph: "United returned $320 million to shareholders last year through share repurchases, and it said Thursday it could accelerate its buybacks with extra cash flow."

Stock buybacks - really a poor use of productive capital - are favored by executive suites as a way to elevate executive compensation compared to cash dividends.

Now comes the second story that was not so widely publicized. Your subordinates have been instructed to outsource 2,000 union jobs under a vendor bidding process that you will throw against your loyal skilled workers to match, or else.

Twenty-eight stations at airports are affected in this round. You hope to save $2.7 million out of the pay of long-time United Airlines workers (many who make $15 per hour and benefits) on the tarmac at dawn or dusk, and rain, snow or shine.

Do these two stories prod you to wonder what's going on in your monetized mind that excludes common decency and elemental labor management relations? Do you think that vendors' lower paid, inexperienced labor pool is not going to cause you problems down the road?

And does a merged airline (with Continental) planning more unproductive stock buybacks to pile on the $320 million in 2014 have any qualms squeezing 2,000 already hard-pressed workers with families out of $2.7 million (not to mention other similar plans, past and future), astonishingly at a time of record profits? 

Squeezing appears to be your corporate policy tool for your passengers as well - for example squeezing their leg room, squeezing them by innumerable fees and penalties and squeezing their time by delays on the phone in responding to their questions.

Why is it that a far tighter oligopoly of domestic airlines than before deregulation mimics each other's race to the bottom in labor and consumer relations, instead of mimicking better practices by Southwest Airlines with a far more consistent record of profits and no layoffs? Does this perverse behavior also make you wonder?

Mr. Smisek, you're pushing the envelopes in ways that reflect a power trip - that is if you can get away with it, you will. At this point I am reminded of the courteous UAL of the Sixties, Seventies and early Eighties with services and attentiveness, with a fine record of domestic maintenance standards. That history should provide you with some contemplation about the role of top management over the years.

Consider this advice: drop the risky outsourcing; treat your employees as Southwest does; and stop ratcheting up the fees for baggage, changes of reservations, etc. Unless, that is, you believe that customer backlash, investigations by media and lawmakers and lower job gratification are not anywhere on your horizon.

Your response is welcomed.

Sincerely,
Ralph Nader
PO Box 19312
Washington, DC 20036

Yes, the airline industry has devolved into the customer-unfriendly entities. However, it's not just United (get the irony of that name?) -all of the airlines are laying off employees, outsourcing and charging extra fees.

In January we wrote about the wisdom of United outsourcing baggage handling for all United Express flights in Denver to Simplicity right before the holiday rush to cut costs, leading to weeks of turmoil on the tarmac and baggage claims. The employees with Simplicity were working for $8 an hour. 

This should not be acceptable to passengers. But we've been so drilled down to accept diminished service when it comes to commercial aviation. Soon there will be a generation that never knew how flying used to be, and what has been taken away.


Flyersrights.org Media Advisory

WHAT: Media Briefing on Petitions to Reduce Airfares and End Airline exemptions from consumer protection & antitrust laws.

It will hold a media briefing on its petitions and initiatives to reduce change fees on international flights, to reduce airfares generally due to lower jet fuel costs, to amend the Airline Deregulation Act to remedy numerous abuses, and to curtail airline exemptions from consumer protection and antitrust laws.

WHO: Flyersrights.org, with legal experts on aviation consumer law and rights

Including Paul Hudson, President of Flyersrights.org and Member, FAA Aviation Rulemaking Advisory Committee

WHEN: February 18, 2015 9:30 - 10:30 AM

WHERE: 218 D Street SE, 2nd Floor, Washington, DC 20003 (Capitol Hill)

CALL IN for audio access is 1-605-562-0020 Access Code 656-991-615

Skype access also available.

For more information call 800-662-1859

FlyersRights.org, the largest airline passenger group with 50,000 members and the principal advocate for the 2010 tarmac confinement and truth in scheduling rules, has filed a formal rulemaking petition with the DOT.


                    
                              Sign our Petition 
                                     for a Passenger Bill of Rights


                                   

                                       
                                Kate Hanni, founder of FlyersRights
                                   with Paul Hudson, President

Consider making a secured donation to FlyersRights.
The loudest advocates and largest organization representing airline passengers

Getting on a Plane? 
Put This Number in Your Phone:



Send comments and tips to Kendallc@FlyersRights.org or on Twitter @KendallFlyers.


Saturday, February 14, 2015



Flyersrights.org  Media Advisory
WHAT:  Media Briefing on Petitions to Reduce Airfares and End Airline exemptions from consumer protection & antitrust laws.

WHO:  Flyersrights.org, with legal experts on aviation consumer law and rights
Including Paul Hudson, President of Flyersrights.org and Member, FAA Aviation Rulemaking Advisory Committee
WHEN:  February 18, 2015 9:30 – 10:30 AM
WHERE:  218 D Street SE, 2nd Floor, Washington, DC 20003 (Capitol Hill) 
CALL IN for audio access is 1-605-562-0020  Access Code 656-991-615  
Skype access also available.
For more information call 800-662-1859
FlyersRights.org, the largest airline passenger group with 50,000 members and the principal advocate for the 2010 tarmac confinement and truth in scheduling rules, has filed a formal rulemaking petition with the DOT.
 It will hold a media briefing on its petitions and initiatives to reduce change fees on international flights, to reduce airfares generally due to lower jet fuel costs, to amend the Airline Deregulation Act to remedy numerous abuses, and to curtail airline exemptions from consumer protection and antitrust laws.