Brace yourself, 2017 will be another
busy year for passengers.
metro.co.uk
A new year is upon us. But a quick look back
at the major airline events of 2016 seemed to be all about airline
industry
hacking, lowered expectations for passengers and involving less legroom.
Same Old, Same Old, But Hopeful Signs For 2017
If last year's airline passenger stories have you lowering your expectations -s
ome good news is that getting across the Atlantic may be cheaper than ever.
Long-haul discount airlines
such as Norwegian Air, WOW Air and
Condor are offering cut-rate fares, often landing in secondary cities
that may never have had nonstop trans-Atlantic flights before.
So far, the biggest headliner for flyers this year is United Airlines' new basic economy,
sans carry-on -
which all seems to be a clever reverse-psychology tactic to get customers to pay even more.
So if 'Basic Economy' is about pressuring flyers into spending more money for the same product, it's working out very well!
When They Go Low, We Go High
United Airlines explained that this is all for the benefit of passengers. (Of course it is!)
These changes are noteworthy, because to maintain the current level of service that customers value: being
able to put a bag in the overhead bin, choosing an aisle or window
seat, making sure your family is sitting in the same row, and being able
to change your flight - will cost about $25 more per ticket now.
But the majors seem to be having an identity crisis - they can't seem to decide whether
they are full service airlines or low-cost carriers. (They can't be
both!) On one hand they're trying to become Spirit Airlines, experimenting with bargain basement fares - while promoting their luxurious business class.
The Last Straw
The idea of not being able to use the overhead
bins may be the last straw. It's just too obvious that airlines are
squeezing every last dollar out of flyers to maintain high profit
margins. Customers hate being treated so poorly when they pay so much
for a ticket.
Which could bring up touchy topics, such as:
Opening up US domestic air travel to foreign airlines, or
Making ancillary fees subject to the government's 7.5% excise tax on tickets.
The FlyersRights
® Insider
This week's travel-related information tips and suggestions for our readers and members.
The
above articles can be viewed by clicking on the link. For more in-depth
and up-to-date information on these items, please refer to the source.
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We are commited to solutions for promoting airline passenger policies that forward first and foremost the safety of all passengers while not imposing unrealistic economic burdens that adversely affect airline profitability or create exhorbitant ticket price increases.
All American air carriers shall abide by the following standards to ensure the safety, security and comfort of their passengers:
Establish procedures to respond to all passenger complaints within 24 hours and with appropriate resolution within 2 weeks.
Notify passengers within ten minutes of a delay of known diversions, delays and cancellations via airport overhead announcement, on aircraft announcement, and posting on airport television monitors.
Establish procedures for returning passengers to terminal gate when delays occur so that no plane sits on the tarmac for longer than three hours without connecting to a gate.
Provide for the essential needs of passengers during air- or ground-based delays of longer than 3 hours, including food, water, sanitary facilities, and access to medical attention.
Provide for the needs of disabled, elderly and special needs passengers by establishing procedures for assisting with the moving and retrieving of baggage, and the moving of passengers from one area of airport to another at all times by airline personnel.
Publish and update monthly on the company’s public web site a list of chronically delayed flights, meaning those flight delayed thirty minutes or more, at least forty percent of the time, during a single month.
Compensate “bumped” passengers or passengers delayed due to flight cancellations or postponements of over 12 hours by refund of 150% of ticket price.
The formal implementation of a Passenger Review Committee, made up of non-airline executives and employees but rather passengers and consumers – that would have the formal ability to review and investigate complaints.
Make lowest fare information, schedules and itineraries, cancellation policies and frequent flyer program requirements available in an easily accessed location and updated in real-time.
Ensure that baggage is handled without delay or injury; if baggage is lost or misplaced, the airline shall notify customer of baggage status within 12 hours and provide compensation equal to current market value of baggage and its contents.
Require that these rights apply equally to all airline code-share partners including international partners.