As so many of you know, we had a fatal problem with the Flyers Rights Education Fund links in yesterday's mailing. We sincerely apologize for the inconvenience and regret that the internet gremlins picked yesterdays message to attack us.
The links are now working! Please, all of you who so graciously tried to donate to Flyers Rights Education Fund yesterday, try the link above or any of those in the message below!
Those of you who use your bank's Bill Pay feature can also send one time, or, better yet, recurring donations to us. You'll have automatic documentation for your tax write-off, and every dollar will go to FlyersRights because we won't have to pay the PayPal administrative fee. Here's the info:
FlyersRights Education Fund
159 Silverado Springs Drive
Napa, Ca 94558
We will, of course, also send you a thank you letter.
Again, we sincerely apologize for the error and thank you all for your support!
Every now and again, we ask you for financial help because unusual financial situations have arisen. Your generosity has been very helpful in keeping us afloat. The fact is, though, that Kate and her family have carried us through crisis after crisis when your help was simply not enough. That has actually been the case more often than not, and they have poured tens of thousands of dollars into FlyersRights.
The problem, loyal FlyersRights supporters, is that Kate and Tim will not be able to do that anymore. They have sacrificed so deeply for our airline passenger rights that they are now facing loss of their home. They have chosen to go public with this tragedy because they are now immersed in the indescribable nightmare facing so many hardworking Americans.
The banks won't even talk to people in trouble until those people have defaulted on their loans, shattered hard-earned credit ratings, and placed themselves in absolutely desperate circumstances. Kate and Tim have done that, and still Bank of America is subjecting them to the same bureaucratic runaround millions of Americans have had to deal with over the last few years.
Make no mistake. This problem is not diverting Kate from her focus and passion of the last four years. The injustice of the loan system in no way diminishes her commitment to our cause.
A while back, San Francisco Chronicle writer George Raine published "One Woman's Fight or Flight Response," an article that explains exactly why FlyersRights exists and vividly illustrates the determination and tenacity Kate has brought to this fight, and shares insights that help you understand her devotion to the cause of airline passenger rights
We need your help, and we need it now. The usual quarterly "perfect storm" of expenses will hit shortly, but more than that, we need to remove all financial burden from Kate and Tim's lives. Kate is the founder, driving force, and inspiration for FlyersRights, and we owe her everything we can give.
In this time of crisis, we have a new donation vehicle. TheFlyers Rights Education Fundis our 501(c)3 arm, providing the education and passenger support activities that are such a big part of what we do for our 33,000 members. By donating to the Flyers Rights Education Fund, you not only assure those services' continuation, but you receive a write-off for your next tax return! The more you donate, the more you can write off.
You can also send checks to either FlyersRights.org or Flyers Rights Education Fund at
159 Silverado Springs Drive
Napa, CA 94558
In 2007, Kate and a group of FlyersRights volunteers brought the issue of airline passenger rights into the national spotlight with an event they calledthe Strand-In.On the National Mall in Washington, DC, they constructed an aircraft cabin and invited the press and members of Congress to experience a tarmac stranding.
Remember, Kate has been your very public voice for over four years. Here's a sampler of her appearances:
Friends, Kate has been there for us, and now we need to be there for her. Your generous donations, either toFlyersRights.org(non-tax-deductible) or to theFlyers Rights Education Fund(tax-deductible), will lift this financial burden from Kate and her family and help us return the dedication she has shown to us over the last four years.
Please, do what you can, and do it now. Monthly subscriptions are a great help to us, because they provide predictable income, but your one-time donation will be a wonderful contribution to this effort.
Finally, to the hundreds of you who responded to our urgent call to action on the DOT's ancillary baggage fee Notice of Proposed Rulemaking, THANK YOU. We are, by far, the largest responding group on this issue, and the DOT will hear us.
We are commited to solutions for promoting airline passenger policies that forward first and foremost the safety of all passengers while not imposing unrealistic economic burdens that adversely affect airline profitability or create exhorbitant ticket price increases.
All American air carriers shall abide by the following standards to ensure the safety, security and comfort of their passengers:
Establish procedures to respond to all passenger complaints within 24 hours and with appropriate resolution within 2 weeks.
Notify passengers within ten minutes of a delay of known diversions, delays and cancellations via airport overhead announcement, on aircraft announcement, and posting on airport television monitors.
Establish procedures for returning passengers to terminal gate when delays occur so that no plane sits on the tarmac for longer than three hours without connecting to a gate.
Provide for the essential needs of passengers during air- or ground-based delays of longer than 3 hours, including food, water, sanitary facilities, and access to medical attention.
Provide for the needs of disabled, elderly and special needs passengers by establishing procedures for assisting with the moving and retrieving of baggage, and the moving of passengers from one area of airport to another at all times by airline personnel.
Publish and update monthly on the company’s public web site a list of chronically delayed flights, meaning those flight delayed thirty minutes or more, at least forty percent of the time, during a single month.
Compensate “bumped” passengers or passengers delayed due to flight cancellations or postponements of over 12 hours by refund of 150% of ticket price.
The formal implementation of a Passenger Review Committee, made up of non-airline executives and employees but rather passengers and consumers – that would have the formal ability to review and investigate complaints.
Make lowest fare information, schedules and itineraries, cancellation policies and frequent flyer program requirements available in an easily accessed location and updated in real-time.
Ensure that baggage is handled without delay or injury; if baggage is lost or misplaced, the airline shall notify customer of baggage status within 12 hours and provide compensation equal to current market value of baggage and its contents.
Require that these rights apply equally to all airline code-share partners including international partners.