Kate Hanni speaking at Department of Transportation Consumer Forums Chicago June 24th

Saturday, June 21, 2008

Kate Hanni speaking at Department of Transportation Consumer Forums Chicago June 24th

U.S. DEPARTMENT OF TRANSPORTATION
OFFICE OF AVIATION ENFORCEMENT AND PROCEEDINGS
AVIATION CONSUMER FORUM

Tuesday, June 24, 2008
9:00 a.m. to 4:00 p.m.
Chicago Marriott Downtown Magnificent Mile Hotel
540 N. Michigan Avenue
Chicago, Illinois 92108

The U.S. Department of Transportation is hosting an aviation consumer forum to help educate air travelers about their rights and responsibilities and to discuss the problems facing the air transportation industry. This is a great opportunity for members of the public to learn more about the air travel environment and share with officials from the U.S. Department of Transportation, as well as carrier and airport representatives, their air travel experiences as they relate to airline consumer matters (e.g. reservations, oversales, refunds, frequent flyer issues, advertising). Aviation security and safety matters will not be addressed at the forum.

There is no fee to attend this forum.

Register in advance online now at
http://airconsumer.ost.dot.gov/forum/acf.cfm
Space permitting, on-site registration will also be available. If you have questions
about registration, please call us at (202) 366-5957 or email us at
chicago.aviationconsumerforum@dot.gov

Proposed Airline Passengers' Bill of Rights

All American air carriers shall abide by the following standards to ensure the safety, security and comfort of their passengers:

Establish procedures to respond to all passenger complaints within 24 hours and with appropriate resolution within 2 weeks.
Notify passengers within ten minutes of a delay of known diversions, delays and cancellations via airport overhead announcement, on aircraft announcement, and posting on airport television monitors.
Establish procedures for returning passengers to terminal gate when delays occur so that no plane sits on the tarmac for longer than three hours without connecting to a gate.
Provide for the essential needs of passengers during air- or ground-based delays of longer than 3 hours, including food, water, sanitary facilities, and access to medical attention.
Provide for the needs of disabled, elderly and special needs passengers by establishing procedures for assisting with the moving and retrieving of baggage, and the moving of passengers from one area of airport to another at all times by airline personnel.
Publish and update monthly on the company’s public web site a list of chronically delayed flights, meaning those flight delayed thirty minutes or more, at least forty percent of the time, during a single month.
Compensate “bumped” passengers or passengers delayed due to flight cancellations or postponements of over 12 hours by refund of 150% of ticket price.
The formal implementation of a Passenger Review Committee, made up of non-airline executives and employees but rather passengers and consumers – that would have the formal ability to review and investigate complaints.
Make lowest fare information, schedules and itineraries, cancellation policies and frequent flyer program requirements available in an easily accessed location and updated in real-time.
Ensure that baggage is handled without delay or injury; if baggage is lost or misplaced, the airline shall notify customer of baggage status within 12 hours and provide compensation equal to current market value of baggage and its contents.
Require that these rights apply equally to all airline code-share partners including international partners.

FlyersRights - Hotline: 1-(877)-FLYERS-6

Saturday, June 21, 2008

Kate Hanni speaking at Department of Transportation Consumer Forums Chicago June 24th

www.flyersrights.org

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