Delta, American Airlines, U.S. Airways and United, for increasing their ticket-change fees in recent weeks while price competition has vanished due to mergers.
The New York democrat says after United Airlines raised change fees to $200 dollars other carriers have followed.
FlyersRights has been at the forefront of demanding airlines roll back excessive fees.
Just last week we reported airline fees hit a record $6 billion in 2012, and it has not translated into any better airline service.
Citing a "chorus of objections" Congress members wrote "we urge you to keep the rule simple: no knives on planes."
TSA has postponed their proposal toallow passengers to carry knives in carry-on bags after intense pushback from the lawmakers and aviation groups such as FlyersRights.org.
Time to Revisit Cell Phones on Planes?
iPhone blamed for interference with airliner electronics
Read more here: http://www.adn.com/2013/05/16/2904576/passenger-gizmos-blamed-for-interference.html#storylink=cpy
Could your iPhone really send an airplane miles off course? At least one pilot thinks so as government regulators weigh the effects of smartphones and tablets being left on during takeoff and landing.
Bloomberg reported last week that an iPhone left on during a regional flight caused enough interference to make compasses go haywire.
According to a NASA Aviation Safety Reporting System report, the 2011 incident claims the small jet experienced a problem while climbing past 9,000 feet, in turn sending the plane "several miles" off course. The crisis was allegedly resolved when a flight attendant asked a passenger seated in the ninth row to turn off the iPhone.
Judy R., FlyersRights member and former international flight attendant brought our attention to this story and pointed out that hard objects such as these become projectiles if the pilot aborts a take-off.
Not to mention that cramming people in sardine tubes is tough enough already, but adding the cacophony of cell phone and gadget users only multiplies the discomfort by an order of magnitude.
Your Power in Action!
Jeff P. wrote to us, fed up with a United flight out of St. Louis. It was late due to maintenance problems according to the ground crews. However the airline claimed weather.
He expected to get denied lodging by the airline, per the phoney weather excuse.
But then he name-drops FlyersRights:
I told the gate agent I was emailing flyers rights dot org about the lie. How we knew it was because of maintenance but they said weather. She got on the phone with someone and they updated the screens and emails to reflect maintenance. If you would like I can forward the two consecutive emails with the changed cause of late.
Outrage of the Week
Ron K. wrote about a recent Delta flight where he paid $1,200 for an Economy-Comfort seat, but endured the opposite of comfort due to a very large passenger sharing half his space.
He wrote to Delta customer service about the ordeal, asking why they have size tests for carry-on luggage but nothing for passengers. Why do they charge extra for luggage over 50 pounds but do nothing for overweight passengers?
Delta offered only a stock apology and a woefully inadequate 7,500 frequent flyer miles.
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We are commited to solutions for promoting airline passenger policies that forward first and foremost the safety of all passengers while not imposing unrealistic economic burdens that adversely affect airline profitability or create exhorbitant ticket price increases.
All American air carriers shall abide by the following standards to ensure the safety, security and comfort of their passengers:
Establish procedures to respond to all passenger complaints within 24 hours and with appropriate resolution within 2 weeks.
Notify passengers within ten minutes of a delay of known diversions, delays and cancellations via airport overhead announcement, on aircraft announcement, and posting on airport television monitors.
Establish procedures for returning passengers to terminal gate when delays occur so that no plane sits on the tarmac for longer than three hours without connecting to a gate.
Provide for the essential needs of passengers during air- or ground-based delays of longer than 3 hours, including food, water, sanitary facilities, and access to medical attention.
Provide for the needs of disabled, elderly and special needs passengers by establishing procedures for assisting with the moving and retrieving of baggage, and the moving of passengers from one area of airport to another at all times by airline personnel.
Publish and update monthly on the company’s public web site a list of chronically delayed flights, meaning those flight delayed thirty minutes or more, at least forty percent of the time, during a single month.
Compensate “bumped” passengers or passengers delayed due to flight cancellations or postponements of over 12 hours by refund of 150% of ticket price.
The formal implementation of a Passenger Review Committee, made up of non-airline executives and employees but rather passengers and consumers – that would have the formal ability to review and investigate complaints.
Make lowest fare information, schedules and itineraries, cancellation policies and frequent flyer program requirements available in an easily accessed location and updated in real-time.
Ensure that baggage is handled without delay or injury; if baggage is lost or misplaced, the airline shall notify customer of baggage status within 12 hours and provide compensation equal to current market value of baggage and its contents.
Require that these rights apply equally to all airline code-share partners including international partners.